Politique d’expédition
CÚSMA Shipping Policy
At CÚSMA, we are committed to delivering your order quickly and efficiently. This shipping policy outlines our delivery times, methods, and terms, in accordance with Portuguese and European Union laws.
Delivery Timeframe
Orders are typically delivered within 3 business days from the date of shipment confirmation. Please note that delivery times may be affected by weekends, holidays, or force majeure events beyond our control. We will always strive to inform you of any delays that may arise.
Shipping Costs
Shipping costs will be clearly indicated at the time of checkout and depend on the destination and order size. In compliance with EU consumer laws, shipping fees (if applicable) will be disclosed before order confirmation.
Order Processing
Orders are processed during regular business hours (Monday to Friday, excluding public holidays). Once your order is processed, you will receive a shipment confirmation email with tracking information.
If an order is placed outside of regular business hours or on a public holiday, it will be processed on the next business day.
International Shipping
Currently, CÚSMA offers shipping within Portugal and to selected European countries. Please be aware that international orders may be subject to customs fees, taxes, or import duties imposed by your local government. These additional costs are the responsibility of the customer.
Delivery Conditions
Orders will be delivered to the address specified during checkout. Please ensure that the provided address is correct and accessible during the estimated delivery timeframe. If no one is available to receive the order at the time of delivery, it may be subject to re-delivery fees or held at a local postal depot.
In the event of an unsuccessful delivery, the carrier will typically leave instructions for re-delivery or pick-up. For any issues related to delivery, please contact us at cusmacosmetics@gmail.com or info@cusma.com.
Shipping Issues and Damaged Items
Upon receipt, please inspect your order immediately. If your item arrives damaged, incomplete, or incorrect, please contact us as soon as possible at cusmacosmetics@gmail.com or info@cusma.com. We will investigate the issue and take appropriate steps to resolve it, including offering a replacement, refund, or other suitable remedies as required under applicable consumer laws.
Customer Rights and Legal Compliance
As a customer within the European Union, you have specific rights under consumer protection laws. This includes the right to clear and transparent shipping terms and timely updates regarding your order status. We comply with all relevant Portuguese and European legislation concerning consumer rights, including delivery obligations and remedies for non-delivery or delayed delivery.
Changes to the Shipping Policy
We reserve the right to update our shipping policy at any time. Any changes will be posted on our website and, where necessary, communicated to you directly.
For further questions or concerns about our shipping policy, feel free to reach out to us at cusmacosmetics@gmail.com or info@cusma.com.